1. Return & Exchange Policy

Quynh Phuong Da Lat supports returns and exchanges for products purchased online at https://quynhphuongdalat.com/ in the following cases:

• The product is damaged or broken during transportation

• The product is defective due to a manufacturing fault

• The delivered product does not match the order placed

• The returned product is unused and retains its original packaging, including labels, stickers, boxes, and barcodes

• The product is returned with the original receipt, invoice, or VAT bill (if applicable)

• The quantity of the delivered product is less than what was ordered

Note: To avoid any unfortunate situations, please carefully check your order with the delivery staff. You have the right to refuse the delivery if the products are not as expected and should immediately contact Quynh Phuong Da Lat for support.

2. Return Period

• Customers must contact Quynh Phuong Da Lat within 6 hours of receiving the product. We will verify the information and guide you through the return process.

• Returned items must be sent back within 6 hours from the time of receipt to the address:
  42 Van Thanh, Ward 5, Da Lat City

Contact Information:

• Email: marketing.quynhphuongdalat@gmail.com

• Customer Service: 0384437899

The return time will be determined based on the shipping receipt timestamp if the product is returned via a delivery service.